Frequently Asked Questions
Shipping
When will my order ship?
Once you place an order, we promptly begin the packaging process to prepare it for shipment within 24 hours. Please note, shipping time is dependent on the shipping method selected at checkout.
How do I track my order?
Once your order has been shipped, you will receive an email containing your shipping and tracking information. You can track your order using the tracking number provided by visiting the carrier's website. If you encounter any issues or have further questions, don't hesitate to contact us for assistance.
Can I modify or cancel my order after placing it?
Due to our commitment to process and ship orders swiftly, we are unable to modify or cancel orders once they have been submitted. However, we understand that mistakes happen. We encourage you to learn more about our return process, and if you need further assistance, please contact our Customer Experience team.
Do you ship to APO/FPO Addresses?
Yes, Wolf Woman Essentials is proud to support our military and their families by shipping to APO/FPO addresses.
Does Wolf Woman Essentials ship internationally?
Wolf Woman Essentials currently ships throughout the United States. We’re in the process of setting up operations in Canada, which will allow us to ship directly from within the country for faster, more affordable delivery across North America. As our Canadian hub grows, we’ll continue exploring select international shipping options so adventurers around the world can experience the Wolf Stride System™ and our full product line.
Returns & Exchanges
What is Wolf Woman Essentials Return Policy?
Wolf Woman Essentials offers a satisfaction guarantee on all our products. Customers can return products within 30 days of the purchase date for a full refund, provided the gear has not been used, altered, washed, or damaged and it includes the original packaging.
Do you offer exchanges?
Yes, Wolf Woman Essentials offers exchanges. Customers looking to exchange a product for a different variant, or another item can do so within the 30 days of the original purchase, provided the items are in new and unused condition with the original packaging intact.
How do I return a damaged or defective item?
If you receive a damaged or defective item, please visit our returns portal.
How do I submit a return request?
To initiate a return or exchange request, please visit our return portal.
How long does it take to receive my refund?
After your returned item is received, inspected and approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. You will receive an email notification when your return is processed.
Common Questions & Answers
What is Wolf Woman Essentials?
Wolf Woman Essentials is a premium outdoor gear brand born from a lifelong passion for dogs and the wild places that call us. Founded by a fourth-generation dog trainer, we design rugged, trail-tested essentials that make every adventure easier, smarter, and more connected. From hands-free leash systems to innovative accessories, every piece is built to empower you and your dog to move as one — wherever the trail leads.
How can I get involved with the Wolf Woman Essentials community?
Join us on Instagram, Facebook, and join our Wolf Woman Essentials Pack for stories, updates, and tips.
How do I care for my Wolf Woman Essentials gear?
To ensure the longevity of your gear, we recommend following the specific care instructions provided with each product. Generally, most of our products can be gently hand-washed and air-dried.
Are Wolf Woman Essentials products safe for all dogs?
Our products are designed with the safety and comfort of dogs in mind. We suggest supervising your pet during the first few uses of any new product to ensure it meets their needs and to establish safe usage practices.
Please take careful attention for our usage Instructions for the Pet Placemat
Warning: Potential Trip Hazard
- Placement: Ensure the placemat is placed in a stable area where it is least likely to obstruct walking paths. Avoid high-traffic zones.The placemat is designed to be slightly elevated to allow the surface underneath to dry when it becomes wet, helping to prevent mold and odors.
- Surface: Use on a flat, surface to prevent slipping. Avoid placing it on stairs or uneven ground.
- Monitoring: Keep an eye on the area around the placemat, especially when guests are present. Remind others to be cautious.
- Regular Checks: Regularly check the placement and condition of the placemat. If it moves or shows signs of wear, reposition or replace it.
- Education: Inform family members and guests about the placemat's location and the potential trip hazard, encouraging them to be mindful when walking nearby.
Note: Always prioritize safety in your home. If the placemat poses a consistent hazard, consider alternative feeding solutions.